Feedback from previous guests about their experience.
84%
liked the hotel and would stay again
scenic views
luxurious amenities
limited dining options
remote location
8.4/10
Great
Rooms
8.7
Location
8.3
Service
8.7
Dining
8.1
Guest reviews
8.4/10
based on 36 reviews
9.2
9.2/10 based on 55 reviews
Adrian
United Kingdom,
June
2024
9.4/10
My stay at the hotel was absolutely fabulous! The rooms were amazing, complete with a private Jacuzzi and easy access to the outside pool. It was so relaxing to unwind in the jacuzzi bath on the outdoor terrace while enjoying the peaceful sounds of wildlife. The views from the room were just breathtaking, and the unique furnishings added a lovely touch to the ambiance.
Rooms
10.0
The rooms were fabulous with a private Jacuzzi and easy access to the outside pool. The outdoor terrace and jacuzzi bath were lovely to relax in the afternoon, surrounded by peace and quiet with only the sounds of wildlife. The rooms had gorgeous views and unique, lovely furnishings.
Service
10.0
The service at the hotel was absolutely amazing! The staff were really excellent in every way. They took care of every need efficiently and were always attentive. Even after an initial slight issue, they went above and beyond to ensure my comfort.
Location
9.0
The location of the hotel is just perfect for those looking to explore Okinawa. It offers a serene environment surrounded by nature. The only downside is that it's far from Naha airport, but the tranquility and beautiful views make up for it.
Dining
9.0
The dining experience was simply amazing! The selection of Japanese and Western food was really good, and the personalized service made every meal special. Whether dining by the beach or at the golf course, the organic section added a unique touch to the culinary offerings.
Facilities
9.0
The hotel's facilities were top-notch, offering everything one could need for a luxurious and comfortable stay. From room service to laundry services, every convenience was at my fingertips.
Chris
United States,
June
2024
7.2/10
I had a mix of experiences at the hotel. The rooms were lovely with an outdoor terrace and jacuzzi bath for a peaceful afternoon relaxation, but I received a room with no view except for a concrete wall, which felt like a 'complimentary downgrade'. The service was caring and amazing, but it seemed like there were staffing issues at times. The location was far from the airport but offered a beautiful view of the East China Sea, although cleanliness was a bit of a concern. The dining options were varied but didn't quite meet the Ritz-Carlton standard. Despite some shortcomings, the facilities were good overall.
Rooms
8.0
The room with an outdoor terrace and jacuzzi bath was luxurious and comfortable. However, my room had no view except for a concrete wall and a bit of rooftop in the building right in front.
Service
7.0
The services provided were very caring and went beyond expectations, but there were instances where it felt like there weren't enough staff available, especially when trying to reach room service.
Location
6.0
The hotel's location within a Country Club Golf Resort overlooking the sea from a hilltop is breathtaking, but it is quite far from the Naha airport and the cleanliness wasn't perfect.
Dining
7.0
The dining experience had a wide range of Western and Asian choices, but for a Ritz-Carlton, it was somewhat disappointing.
Facilities
8.0
The facilities were decent overall, providing amenities and services like room service, car hire, dry cleaning, and shuttle services.
Rachel
United Kingdom,
May
2024
8.8/10
My stay at the hotel was simply incredible! The rooms were impeccable, clean, and very spacious with amazing views and special touches. The staff was fantastic, always ready to assist. However, the service missed the mark on a few things. The location, though quiet with lovely views, was a bit far from the airport. The dining experience was top-notch, offering a delightful selection of Japanese and Western cuisine. The facilities were great overall, providing a comfortable and luxurious experience.
Rooms
10.0
The rooms were impeccable, clean, very big, and had amazing views.
Service
8.0
The staff was very nice and helpful, making my stay pleasant.
Location
8.0
The hotel is situated within a Country Club Golf Resort overlooking the sea, offering a quiet and serene atmosphere.
Dining
9.0
The dining experience was simply amazing, with a great selection of Japanese and Western food.
Facilities
9.0
The facilities were top-notch, providing a luxurious and convenient experience.
Alan
United Kingdom,
May
2024
8.2/10
The hotel offers stunning views from the golf course to the ocean, but some rooms lack a view and feel like a complimentary downgrade. The outdoor terrace with a jacuzzi provides a relaxing experience amidst the peace and quiet of nature.
Rooms
8.0
The spacious rooms with big toilets were breathtaking, but some rooms lacked a view.
Service
7.0
The staff were very nice, though at times it felt understaffed. They efficiently handled requests and offered automatic discounts with Marriott membership.
Location
9.0
The hotel is within a Country Club Golf Resort overlooking the sea, providing a private and serene atmosphere for RC guests.
Dining
9.0
The dining options were excellent with a variety of Okinawan and western choices, perfect for breakfast to start the day right.
Facilities
9.5
The hotel boasts great facilities to enhance the stay, offering a luxurious experience for guests.
Christopher
United Kingdom,
May
2024
7.0/10
My stay at the hotel was a mix of positives and negatives. The room, while spacious and well-equipped with Ritz-Carlton standard amenities, was unfortunately lacking in views, which felt like a complimentary downgrade. The service was friendly, with some lapses in responsiveness, but the staff, including Le Chef of Gusuku, were pleasant and accommodating. The location, though serene and overlooking the sea from a hilltop within a Country Club Golf Resort, was quite isolated and needed better cleaning. The dining experience was enjoyable, with the Chef presenting local Okinawan cuisine, but there were issues with cleanliness and organization. Overall, a stay with good and not-so-good aspects.
Rooms
8.0
The room was spacious and fitted out with beautiful amenities, but the view was disappointing.
Service
7.0
The service was friendly overall, but there were instances of slow responsiveness.
Location
6.0
The location, while overlooking the sea, was isolated and needed better cleaning.
Dining
7.0
The dining experience was enjoyable with local Okinawan cuisine, although there were issues with cleanliness and organization.
Facilities
7.0
The facilities were adequate, but there were cleanliness concerns.
Lloyd
United Kingdom,
April
2024
9.2/10
My stay at the hotel was truly exceptional. The rooms were spacious with a great view, each having its own courtyard with a jacuzzi spa. The cleanliness was impeccable, and the rooms were very big with amazing views. The special touches and amazing staff made the experience even better. However, the price was a bit on the higher side.
Rooms
9.0
I was blown away by the spacious rooms and the breathtaking view.
Service
9.0
The staff went above and beyond to ensure we felt valued and appreciated. They were extremely nice.
Location
10.0
The hotel's location overlooking the East China Sea was absolutely stunning, with breathtaking views of the bay below and Nago in the distance.
Dining
9.0
The dining experience was excellent with a great selection of Okinawa and Western choices. The chef's attention to detail was exceptional.
Facilities
9.0
The facilities were top-notch and contributed to an overall luxurious experience.
Rory
United Kingdom,
April
2024
8.8/10
My stay at this hotel was truly exceptional. The rooms were equipped with built-in USB chargers, had good internet, nice lighting, a good-sized balcony, and all the goodies you expect from the Ritz-Carlton Standard. The outdoor terrace with a jacuzzi bath was lovely for relaxing in the afternoon peace and quiet, surrounded by the sounds of wildlife. The service was outstanding, and the location within a Country Club Golf Resort overlooking the sea from a hilltop was simply breathtaking. The dining experience, while among the best ever had, was slightly light in my point of view. The facilities were top-notch, making my stay unforgettable.
Rooms
9.0
The rooms were fabulous with a private Jacuzzi and easy access to the outside pool.
Service
9.0
The staff was absolutely charming, really helpful, and hospitable.
Location
9.0
The location is within a Country Club Golf Resort overlooking the sea from a hilltop, offering a serene getaway with nature views.
Dining
8.0
The dining, particularly the Japanese-style breakfast, was among the best ever had.
Facilities
9.0
The facilities were top-notch and provided everything I needed for a luxurious stay.
scenic views
limited dining options
Sharon
United States,
April
2024
8.6/10
My stay at the hotel was an absolute delight. The rooms were luxurious and comfortable, complete with an outdoor terrace and a jacuzzi bath perfect for relaxing in the afternoon. However, my room's location with no view other than a concrete wall was a bit of a disappointment. The service was incredibly friendly and attentive, making me feel well taken care of throughout my stay. The location, though quiet with the sounds of wildlife, was ideal for those seeking a peaceful retreat. The dining experience, while offering a wide variety, fell short of the expected Ritz-Carlton standard.
Rooms
9.0
The deluxe room I stayed in was equipped with built-in USB chargers, good internet, and all the amenities expected from the Ritz-Carlton. The balcony provided a lovely view of the golf course and the ocean.
Service
9.0
The staff at the hotel were incredibly nice, polite, and caring throughout my stay, ensuring all my needs were met promptly.
Location
9.0
The hotel's location overlooking the East China Sea was perfect for a serene getaway, surrounded by the peaceful sounds of wildlife. The front desk manager, Chiaki-san, provided exceptional service, making me feel like royalty.
Dining
7.0
While the dining options were varied, the overall experience did not fully meet the high Ritz-Carlton expectations.
Facilities
9.0
The hotel offered excellent facilities that enhanced my stay, from room service to car hire, ensuring a convenient and comfortable experience.
Luxurious rooms
Disappointing dining
Harold
United Kingdom,
March
2024
8.0/10
The room at the hotel offered a cozy courtyard with a jacuzzi spa to unwind, although the view was restricted. The service provided by the staff was exceptional, ensuring a pleasant stay overall.
Rooms
8.0
The room came with an outdoor terrace and jacuzzi bath, perfect for relaxing in tranquility, although with a limited view.
Service
9.0
The smiling staff members were always ready to assist, making the experience delightful.
Location
8.0
The location within a Country Club Golf Resort overlooking the sea was serene, ideal for those seeking an adventurous stay in Okinawa.
Dining
7.0
The dining experience had a reasonable selection but fell slightly short of expectations, especially concerning the breakfast options.
Facilities
8.0
The hotel offered a range of services including room service, car hire, and housekeeping to enhance the overall experience.
Tom
United Kingdom,
March
2024
9.4/10
The hotel offers impeccable rooms with amazing views and special touches, complemented by an outstanding staff. The outdoor terrace and jacuzzi bath provide a peaceful retreat, although fully booked during my stay.
Rooms
10.0
The rooms were clean, very large, and had an amazing view with special touches. The handy phone for contacting the hotel and free international calls to certain Asian countries were extremely convenient.
Service
10.0
The service was proactive, attentive, and extremely nice. The staff went above and beyond to ensure a memorable and joyful experience.
Location
9.0
Located within a Country Club Golf Resort on a hilltop overlooking the sea, the hotel offers a private and high-level experience, perfect for those seeking relaxation away from the hustle and bustle.
Dining
9.0
The dining experience was really good, offering a selection of Japanese and Western food. The chef's attention to detail in presentation and introductions added a special touch to each meal.
Facilities
9.0
The facilities included an outdoor terrace and jacuzzi bath, perfect for relaxation and enjoying the peaceful surroundings. The hotel also provided various services like car hire and shuttle options.
Special Touches
Fully Booked
Guy
United States,
February
2024
9.4/10
I had an amazing stay at this hotel! The rooms were luxurious and comfortable with all the amenities I could ask for. The service was top-notch, making my experience truly memorable. The location was fantastic, ideal for both relaxation and adventure. The dining options were superb, exceeding my expectations. The facilities were exceptional, adding to the overall excellent experience.
Rooms
9.0
The rooms were well lighted and clean, offering a perfect view of the golf course. The standing shower and bathtub were a nice touch.
Service
10.0
The service was proactive, attentive, and friendly, going above and beyond to ensure my comfort throughout my stay.
Location
9.0
The hotel's location on country club grounds and near the beach provided stunning views and a spacious environment perfect for enjoying Okinawa.
Dining
9.0
The dining experience was super, especially the breakfast that exceeded Japanese standards. The personalized service made me feel truly valued.
Facilities
10.0
The facilities were top-notch, offering everything I needed for a comfortable and luxurious stay.
Arthur
United Kingdom,
February
2024
8.4/10
My stay at the hotel was amazing! The rooms were fabulous with a private Jacuzzi and easy access to the outside pool. The staff was absolutely charming and always ready to help. The location, within a Country Club Golf Resort overlooking the sea, was perfect for those seeking adventure in Okinawa. The dining experience was pleasant but slightly light on options. Overall, a great value for the amenities provided.
Rooms
9.0
The room came with an outdoor terrace and jacuzzi bath, lovely to relax in the afternoon peace and quiet with only the sounds of wildlife. Equipped with built-in USB chargers, good internet, nice lighting, a good size balcony, and all the goodies you'd expect from the Ritz-Carlton Standard.
Service
9.0
The staff was enthusiastic and very hospitable, always there with a smile to assist with room service, car hire, dry cleaning, housekeeping, laundry, airport shuttle, and shuttle service.
Location
8.0
The hotel is nestled within a Country Club Golf Resort overlooking the sea from a hilltop, surrounded by lantern-lit walkways and exterior waterways, offering breathtaking views of the bay and Nago in the distance. The location is perfect for those looking to explore Okinawa.
Dining
7.0
The dining options had a reasonable selection but didn't fully meet expectations. However, the Japanese style breakfast was a nice touch.
Facilities
9.0
The hotel offers fantastic facilities, enhancing the overall stay experience.
scenic views
limited dining
John
United Kingdom,
February
2024
8.2/10
The hotel offers spacious and spotless rooms with lovely outdoor terraces and jacuzzi baths, perfect for a peaceful retreat. However, the room's location with no view but a concrete wall may not be ideal.
Rooms
8.0
The rooms are big size, well appointed, and spotless, featuring an outdoor terrace and jacuzzi bath for a relaxing afternoon. Only downside is the lack of a scenic view.
Service
9.0
The service was super efficient, from applying discounts to arranging transport, making the stay hassle-free. However, some services might come at an additional cost.
Location
7.0
The location, atop a hill overlooking the East China Sea, offers a great view and privacy for Ritz Carlton guests. However, the vicinity may not be the most immaculately maintained.
Dining
9.0
The dining options are diverse with Japanese and Western styles available, including local Okinawan cuisine. Enjoy a good breakfast and unique dishes like sea grapes.
Facilities
8.0
The hotel provides excellent facilities for a relaxing visit, although the view from the rooms may not match expectations. The amenities enhance the overall experience.
Spotless Rooms
Limited Views
Louis
United Kingdom,
January
2024
7.8/10
I was pleasantly surprised by the consideration of the Rooms Division, although my room was at the furthest end on the lobby level with no view other than a concrete wall and some rooftop in the building in front, making it feel like a complimentary downgrade. On the bright side, the room came with an outdoor terrace and a lovely jacuzzi bath, perfect for relaxing in the peaceful ambiance with the soothing sounds of wildlife.
Rooms
7.0
The room was a mix of surprise and disappointment due to the placement and view, but the terrace and jacuzzi added a touch of luxury for relaxation.
Service
9.0
The staff here are extremely helpful, providing excellent service with attention to detail that I expect and appreciate, making my stay wonderful and welcoming.
Location
8.0
The hotel's location, right in front of another property, was quickly remedied to offer a nice view and spacious surroundings close to pristine white sand beaches, the ocean, and well-groomed golf courses.
Dining
7.0
The dining experience was good with local Okinawan cuisine and the unique sea grapes available, but I found the options slightly light for my taste.
Facilities
8.0
Relaxing Jacuzzi
Disappointing View
John
United Kingdom,
January
2024
8.8/10
The hotel offers a delightful experience with comfortable rooms equipped with all the luxurious amenities you'd expect from the Ritz-Carlton Standard, including soft slippers, robes, and the softest pajamas. The outdoor terrace and jacuzzi bath provide a serene setting for relaxation. The views are breathtaking, and the furnishings are unique and charming, though the remote location may not suit everyone.
Rooms
9.0
The room was a haven of comfort and luxury, with all the necessary amenities for a pleasant stay.
Service
8.0
The service was impeccable, with the enthusiastic and pleasant Le Chef of Gusuku ensuring a memorable experience.
Location
9.0
The location is a sanctuary of peace and quiet, ideal for a relaxing visit to the Nago area, with beautiful views and privacy for Ritz-Carlton guests.
Dining
9.0
The dining experience was exceptional, offering a delightful selection of Japanese and Western cuisine to satisfy different palates.
Facilities
9.0
The facilities are top-notch, with everything you need for a luxurious and comfortable stay.